Terms and conditions

  1. Introduction – These terms and conditions (“Agreement”) govern the provision of WordPress hosting and care plans/memberships (“Services”) by Armfield Technologies (“Provider”) to the customer (“Client”). By purchasing and using the Services, the Client agrees to be bound by this Agreement.
  2. Service Description – 2.1 Hosting: The Provider offers WordPress hosting services, providing storage space, server resources, and technical support for the Client’s website. 2.2 Care Plans: The Provider offers WordPress care plans that include regular backups, software updates, security monitoring, minor content updates and technical support for the Client’s website.
  3. Account Setup and Security – 3.1 The Client is responsible for providing accurate and up-to-date information during the account setup process. 3.2 The Client is solely responsible for maintaining the security of their account login credentials. The Provider shall not be liable for any unauthorized access to the Client’s account. The provider utilizes single touch sign in to access client’s WordPress sites; the provider does not store or use any passwords for client’s WordPress websites.
  4. Payment and Billing – 4.1 The Client agrees to pay the fees associated with the selected hosting or care plan as specified on the Armfield Technologies website. 4.2 Payments are due in advance and shall be made according to the selected billing cycle. 4.3 The Provider reserves the right to suspend or terminate Services following 7 days of non-payment or late payment.
  5. Term and Termination – 5.1 Hosting: The hosting Services shall be provided on a recurring basis, with a minimum initial term of ‘1 month’ unless otherwise specified. 5.2 Care Plans: The care plan Services shall be provided on a recurring basis, with a minimum initial term of 1 month unless otherwise specified. 5.3 Either party may terminate this Agreement by providing written notice at least 7 days prior to the next billing cycle.
  6. Limitations of Liability – 6.1 The Provider shall not be liable for any damages, including but not limited to, lost profits, data loss, or interruption of business arising from the use or inability to use the Services. 6.2 The Client acknowledges that the Provider cannot guarantee the security, availability, or performance of third-party plugins, themes, or services used in conjunction with the Services.
  7. Modifications to Services – The Provider reserves the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. The Provider shall not be liable for any resulting loss or damage to the Client.
  8. Governing Law and Jurisdiction – This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Australia. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Commonwealth of Australia.
  9. Entire Agreement – This Agreement constitutes the entire understanding between the Provider and the Client and supersedes any prior agreements or understandings, whether written or oral, relating to the subject matter hereof.
  10. Tech Support Services – 10.1 The Provider offers tech support services billed per interaction (“Tech Support Services”) at a rate of $0.06 per interaction. 10.2 Interactions are defined as keyboard presses, mouse clicks, or any other user actions that require technical support intervention. 10.3 The Provider will record all work performed during the Tech Support Services, including the number of interactions, and provide the Client with access to view the work log (and .mp4 recordings) when an invoice is sent. 10.4 The Client agrees to pay for the Tech Support Services based on the recorded number of interactions. 10.5 The Provider reserves the right to modify the rate for Tech Support Services upon providing written notice to the Client. 10.6 The provider will opt to charge default payment methods saved for future billing.